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New Student Orientation FAQ

Frequently Asked Questions

Registration Information

  1. When is New Student Orientation (NSO)?
  2. What is New Student Orientation?
  3. How do I register for New Student Orientation?
  4. How do I access the student portal and my student email?

Event Day Information

  1. Where do I check-in on New Student Orientation day?
  2. What should I bring on New Student Orientation day?
  3. When and where can I get my Student ID card?
  4. How and where do I get a locker?

Program Contacts

  1. Who do I contact if I cannot attend New Student Orientation?

Campus Services

  1. Where can I purchase my textbooks?
  2. Where is the library located and what are the hours?
  3. Where can I go for computer support?
  4. How do I book a counselling or accessibility services appointment?
  5. Is there parking available on campus?
  6. Are there tutoring services at the College?

Timetable Information

  1. When will I receive my timetable?

Funding & Fees

  1. How do I pay my fees?
  2. Who do I contact for questions regarding my Student Loan?
  3. Where do I go to find out about awards?
  4. Who do I contact for questions regarding my Alberta Works Funding? 

 


Registration Information

1.   When is New Student Orientation?
Programs that start on August 30, 2017 will have New Student Orientation on August 23, 2017.

2.   What is New Student Orientation?
The day is designed for new Bow Valley College students.  New Student Orientation provides an opportunity to:

  • learn about the services and resources available on campus
  • explore and get familiar with the College 
  • meet new classmates, instructors, and staff
  • attend information sessions with applicable topics for new students
  • gain confidence and comfort with starting school

Some programs may have additional program-specific orientation activities during the first week of classes, but this Orientation is College-Wide and all new learners are expected to attend.

3.   How do I register for New Student Orientation?
1. Registration is available on mybvc.ca starting in June, 2017.

4.  How do I access the student portal and my student email?
1.  Login to myBVC.ca
2.  You can find your username and a link to create a password in your acceptance email. 

If you do not have your username or password, you may reset it online or you can contact BVC Help Desk at (403) 410-1611.  


Event Day Information


1.  Where do I check-in on New Student Orientation (NSO) day?
Morning check-in will be held in North and South Campus. When you arrive, there will be signs and volunteers directing you where to check-in. Campus activities will occur throughout the day in both North and South Campus.

2.   What should I bring on New Student Orientation Day?

  • A book bag to put all of the materials and goodies that you will receive at NSO
  • Pen or Pencil
  • Notepad
  • Student ID Card if you have already obtained one
  • Money if you want to purchase textbooks, pay outstanding fees, or buy a snack
  • Government Picture identification if you plan on getting your student ID card
  • You do not need to bring a lunch as it is provided by the Students' Association

3.   When and where can I get my Student ID Card?
 The Registrar's Office is located on the 1st floor, South Campus and open Monday-Thursday, 8:00 am to 7:00 pm and Friday 8:00 am to 4:00 pm. 

Please note: You will need to bring government-issued photo identification to receive your card. Student ID cards are FREE and are required on campus at all times.

4.  How and where do I get a locker?
A new Locker Rental Program has been implemented in January 2017. Click here for more information or to rent a locker. 

Lockers are available on both the North and South Campus:
North Campus (Floors 1-7)  & South Campus  (Floors 3-5)


Program Contacts

1.  What if I cannot attend New Student Orientation?
Please contact 403-410-1400 and ask to speak to the Admission's Officer from your program of study. In addition, if you have program specific questions please contact your program directly.


Campus Services

1.   Where can I purchase my textbooks?
You may purchase textbooks at the Bookstore, South Campus, 1st Floor.
Hours of Operation: Monday to Thursday 8:00 am to 5:00 pm (closes at 4:00 pm on Fridays).

2.  Where is the library located and what are the hours?
The RGO Library and Learning Commons is located in North Campus, 1st & 2nd Floor.

Regular Hours of Operation:
Monday to Thursday 9:00 a.m. - 7:00 p.m.
Friday 9:00 a.m. - 5:00 p.m.
Saturday: 9:00 a.m. - 5:00 p.m. (except for long weekends)
Sunday: closed

Have a question about the Bow Valley College Library? Check out the RGO Library and Learning Commons Frequently Asked Questions or call 403-410-1647 / 403-410-1756.

3.   Where can I go for computer support?
Drop by the 2nd floor of the RGO Library and Learning Commons, located in North Campus, for help connecting your devices to our Wi-Fi network and accessing and using MyBVC and D2L (Brightspace).  Help is available during most regular library hours.

Students can also contact the Bow Valley College Help Desk at 403-410-1611 or 1-866-615-8923.

4.  How do I book a Counselling or Accessibility Services appointment?


Counselling Services are offered to assist students in finding solutions to their own personal, emotional, or interpersonal concerns that may be impacting academic success.  Visit Counselling Services, located in Learner Success Services, 1st Floor South Campus, visit the website at www.bowvalleycollege.ca/counselling , email counselling@bowvalleycollege.ca , or phone 403-410-1440.

Are you a student with a diagnosed or suspected disability (e.g. learning, physical, or mental health)? Visit Accessibility Services, located in Learner Success Services 1st floor, South Campus, visit the website at www.bowvalleycollege.ca/accessibility , email accessibility@bowvalleycollege.ca, or phone 403-410-1440.

5    Is there parking available at BVC for students?
There are no reserved student parking spaces at Bow Valley College. For information on nearby parking and transit, please click here.

6.   Are there tutoring services at the College?

Yes! Click here to find out about REBOOT, Peer Tutoring, and more. For help with your classes, tips, and strategies, stop by the Academic Success Centre (Room N266).  

Your department may also have specific tutoring services available, please check with your instructor or coordinator.  


Timetable Information

1.   When will I receive my timetable?
Some timetables are available on myBVC.ca. To see your timetable, you must click on the date for the first day of class: August 30, 2017. You should be able to see your classes and schedule if it is available. Otherwise, your timetable will be issued at the New Student Orientation Program Breakout sessions.

Career Programs: If you have questions about your timetable, please contact Student Advising at 403-410-3456 or visit Student Advising Services in the Office of the Registrar on at the first floor of South Campus. 

Upgrading Program: You can now switch class times and resolve timetable conflicts for High School Upgrading courses by phoning the Registrar's Office at 403-410-1400 or by visiting the Registrar's Office. Please print your timetable located on myBVC.ca prior calling or attending in person. 


Funding and Fees

1.   
How do I pay my fees?
You can pay your fees online by logging into your myBVC.ca account and clicking Registration and then select Make a Payment.  If you prefer to pay by phone, contact the Registrar's Office at 403-410-1400. Be sure to have your credit card number ready.  You may also choose to visit the Registrar's Office in-person, located on the main floor of our South Campus. The Registrar's Office is open from 8:00 am to 7:00 pm on Monday to Thursday and 8:00 am to 4:00pm on Fridays. We accept Visa, Master Card, Debit, Cheque, Cash, and Money Order.

The deadline to pay your tuition is August 29, 2017. For more information about the tuition deadline, visit bowvalleycollege.ca/payingfees.  Please contact 403-410-1400 or clientservices@bowvalleycollege.ca if you have any questions.

2.   I have a question regarding my Student Loan, who should I contact?
You will need to book an appointment with a Financial Aid Advisor at the Learner Success Services Office, located on the 1st floor of South Campus. Office hours are Monday to Friday from 8:00 am to 4:00 pm or you can call 403-410-1440.  Click here for information on financial aid.

3.   Where do I go to find out about awards?
Check your Awards Portal to see if you qualify for Entrance Awards. Using your myBVC.ca  login, you can access the awards portal and start applying for bursaries and scholarships even before you start school! Review the deadline dates and selection criteria to see if you qualify. Complete the online application form and don't forget to attach letter of references when required.

4. Who do I contact for questions regarding my Alberta Works Funding?

Please review Alberta Works Grant Funding page for the most updated information and relevant contacts.