Business Skills for Success Workshops
Chairing Effective Meetings
This seminar teaches the basics of meeting organization. Explore premeeting planning and setup, and learn how to develop an agenda and keep meetings productive and on time.
Stepping up to Supervisor
This seminar is for those aspiring to a supervisory role or for those who have little or no supervisory training. Develop skills in communication and interpersonal relations, interview techniques, staff training, motivation, and practical leadership within current workplace trends and values.
Dealing with Difficult Employees
In this seminar, learn about the causes and patterns of conflict in organizations, the strengths and challenges of various personal styles of dealing with conflict, a model for managing conflict, and skills and techniques to defuse and resolve conflict.
Effective Business Writing – Basics
In this seminar, learn the essential writing skills needed for business success. Topics covered include grammar and punctuation rules, business letters, effective sentence structure, and email etiquette.
Time Management
This seminar covers the benefits of time management and negative impacts of mismanaged time. It also teaches how to gain control of your time and provides you with the tools you need to be an effective time
manager.
Telephone Techniques
Designed for customer service representatives who communicate using the telephone, this seminar involves exercises that build speaking skills. You will learn a positive phone attitude, as well as strategies for dealing
with upset callers.
Mastering Customer Service Skills
This seminar focuses on the role of the employee in providing quality customer service. It stresses the importance of a positive attitude and teaches participants to listen to and interpret customers’ concerns
about a product or service, resolve customers’ problems, and determine customers’ wants and needs.
Taking Effective Minutes
This seminar simplifies minute-taking, enabling you to record clear, concise, and accurate minutes.
Grammar Made Easy
Topics covered will include punctuation, parts of speech, tenses, subject-verb agreement, misplaced modifiers, unclear pronouns, and common spelling mistakes.
For more information about these workshops call 403-410-1595 or email continuingeducation@bowvalleycollege.ca
Other BVC workshops include:
